Refund and Returns Policy

Last updated: July 2026

At gekastoreni.com, we want you to be completely satisfied with your purchase. Please read our returns and refunds policy carefully before making a purchase.

Your Right to Return

You have 30 days from the date of delivery to return an item to us. To be eligible for a return, your item must be:

  • Unused and in the same condition in which you received it
  • In its original, undamaged packaging
  • Complete with all original parts, accessories, and documentation
  • Accompanied by proof of purchase (order confirmation or receipt)

We are unable to accept returns on items that have been opened, used, or are not in their original resalable condition unless the item is found to be faulty (see Faulty or Defective Items below).

How to Request a Return

To initiate a return, please contact us before sending any items back:

We will respond within 2 business days with return instructions. Please do not send items back without contacting us first, as unauthorised returns may not be processed.

Faulty or Defective Items

We stand behind the quality of every product we sell. If your item develops a fault or stops functioning correctly within 30 days of delivery through normal use, you are entitled to request a replacement or exchange.

Please note:

  • A refund will not be issued for used items that develop a fault within the 30-day period — we will arrange an exchange or replacement of the same product instead
  • You must contact us within the 30-day window to report the fault
  • We may ask for photographs or a description of the fault before authorising an exchange
  • Items damaged through misuse, modification, accidental damage, or failure to follow product instructions will not be eligible for exchange or refund
  • For faults arising after 30 days, please refer to the manufacturer’s warranty if applicable

Refunds

Once we have received and inspected your returned item, we will notify you by email. If your return is approved:

  • Your refund will be processed to your original payment method within 5–10 business days
  • Refunds will be issued for the full product price paid
  • Original shipping costs are non-refundable and will be deducted from your refund total
  • If you received free shipping on your order, a standard shipping deduction may be applied to reflect the cost incurred

Please be aware that your bank or card provider may take additional time to process and post the refund to your account. If you haven’t received your refund within 10 business days of our confirmation email, please contact your bank before getting in touch with us.

Return Shipping

  • You are responsible for the cost of return shipping unless the item is faulty or we have made an error with your order
  • We strongly recommend using a tracked and insured shipping service, as we cannot accept responsibility for items lost or damaged in transit on their way back to us
  • Refunds will only be issued once the returned goods have been received and inspected at our premises

Non-Returnable Items

The following items cannot be returned or refunded:

  • Items returned after the 30-day return window has passed
  • Opened or used items (unless faulty — see above)
  • Items not in their original condition or packaging
  • Items missing parts or accessories
  • Items damaged due to misuse or improper installation
  • Custom-cut hose or specially ordered items

Incorrect or Missing Items

If you receive the wrong item or your order arrives incomplete, please contact us within 7 days of delivery and we will resolve this at no additional cost to you, either by sending the correct item or issuing a full refund including shipping.

Cancellations

If you wish to cancel an order, please contact us as soon as possible. If your order has not yet been dispatched, we will cancel it and issue a full refund including shipping. If your order has already been dispatched, you will need to follow the standard returns process once it arrives.

Your Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation. If you are unsure of your rights, you can find further guidance at www.citizensadvice.org.uk.

Contact Us

If you have any questions about our returns and refunds policy, please don’t hesitate to get in touch:

gekastoreni.com
Email: david@glenelgdistribution.co.uk
Based in Belfast, Northern Ireland